Returns and Exchange
We want you to love your Pastels and Pop purchase! If you aren’t entirely satisfied with the size or style, we are more than happy to exchange non-sale items within 30 days of purchase within India.
If you would like to exchange, please note -
- Pastels and Pop reserves all rights to inspect the condition of the product before processing any returns or exchanges.
- Ensure that the product is unused and is in its original condition and packaging. Item(s) which show signs of wear will not be eligible for returns or exchanges.
- We do not cover the cost of return shipping.
What is the Refund Policy?
We do not offer refunds once a product is sold. We only offer exchange.
Product bought on SALE cannot be exchanged.
We do not accept refunds, returns or exchanges on International orders. Please confirm your size based on our size chart before placing your order.
How do I exchange for another size/product?
- On a small slip of paper write your name, order number and the size/style you wish you receive in exchange and add this slip in the box.
- Ship the box back to us at the return address below. You can send your return back to us with whichever carrier you like. Please obtain proof of postage and a tracking number with whichever carrier you choose so you can follow along with the return and we can confirm that it has been delivered.
- Leave us an email at firstname.lastname@example.org informing us that you have shipped out the product from your end.
- Once we receive the return from you, we will ship out the new style/size to you within 1-2 days.
What is the return address for exchange ?
Pastels and Pop
487, CMH road, Indiranagar
Bangalore - 560038