What is the Return Policy?
We want you to love your Pastels and Pop as much as we do! If you aren’t entirely satisfied with the size or style, we are more than happy to exchange non-sale items within 30 days of purchase.
We do not accept returns once a product is sold. We only offer exchange.
Easily return your online purchase by mail within 30 days of purchase to exchange for a different size or style.
We do not cover the cost of return shipping.
Pastels and Pop reserves all rights to inspect the condition of the product before processing any returns or exchanges.
Item(s) which show signs of wear will not be eligible for returns or exchanges.
Product bought on SALE cannot be exchanged.
- International orders cannot be exchanged. Please confirm your size based on our size chart before placing your order.
How do I exchange for another size/product?
- Ensure that the product is unused and is in its original condition and packaging.
- On a small slip of paper write your name, order number and the size/style you wish you receive in exchange and add this slip in the box.
- Ship the box back to us at the return address below. You can send your return back to us with whichever carrier you like. Please obtain proof of postage and a tracking number with whichever carrier you choose so you can follow along with the return and we can confirm that it has been delivered.
- Leave us an email at firstname.lastname@example.org informing us that you have shipped out the product from your end.
- Once we receive the return from you, we will ship out the new style/size to you within 1-2 days.
What is the return address ?
Pastels and Pop
1st floor, above Silver Bijoux store
#211, 5th Main, Post Office Rd
RPC Layout, Vijaynagar
Bangalore - 560040